DATA CENTERS

LiveRoute’s offered On-Demand solutions of Aplicor Inc. and Atlantic Global Plc. are hosted on world-class data centers managed 24/7 by veteran IT (Information Technology) experts, enabling optimum availability and security with unmatched uptime statistics in a fully redundant and trouble-free information systems environment.

TIER 4 GLOBAL
DATA CENTERS

The Aplicor & Atlantic Global’s Data Centers are state-of-the-art Tier 4 & Tier 3 facilities respectively. Each is equipped with the latest technology, a "Cisco Powered Network"™ complete with fail-over redundancy, cement fortified physical structure and 24 by 7 information security and IT administration management.

  

BEST OF CLASS SECURITY

The Aplicor & Atlantic Global’s Information Security Team includes dedicated security veterans which manage the multiple layers of intellectual and physical security to protect data and maximize system availability. Aplicor is the only ISO, NIST and FIPS information security certified CRM software company. Atlantic Global ensures third-party audits to ensure world-class security & uptime.

  

EXPERT OPERATIONS MANAGEMENT

Well defined business continuity, disaster recovery, security and operational processes accompanied with appropriate risk management analysis, due diligence and years of experience allow us to set the standards when it comes to managing state-of-the-art data center operations.

APLICOR DATA CENTERS

Aplicor data centers are built with redundant systems, diverse fiber entrances, isolated power distribution and veteran IT expert staff to give our customers the utmost in security and reliability. The Aplicor data center facilities include the following equipment and infrastructure:

  • A history of 100 percent data center and network uptime since 2003

  • The only data centers with N+2 hardware and network redundancy for absolute fault tolerance

  • Data centers offer hot-site cut-over to live stand-by sites for complete infrastructure transfer

  • Unparalleled backbone connectivity via redundant Gigabit circuits, a diverse, fiber-based network with BGP-4 routing to the major Tier-1 providers including AT&T, BellSouth, MCI/UUNET, Level (3), NTT/Verio, Global Crossing, Allegiance, Progress and Cable & Wireless

  • Data center communications capabilities include multiple-path entry fiber facilities, fully meshed OC-48 redundant fiber optic rings, redundant OC-12 fiber optic rings and multiple points-of-presence in various cities including the NAP of the Americas

  • Standardized best-in-class network equipment from Cisco, servers from HP and fibre-based storage from EMC. All Cisco equipment is configured for High Availability (HA). All servers are HA as well as purpose built for redundancy and high capacity. Data storage is optimally mixed using EMC fibre channel SANs (storage area networks) and NAS (network attached storage)

  • Uninterrupted AC and DC circuits to supply equipment. Redundant UPSs protect each 20-amp or 30-amp circuit and filter the power feed, compensating for surges, high-voltage spikes, switching transients, sags, electrical line noise, frequency variations and other conditions that prevent the proper operation of equipment

  • Redundant power via Liebert, APC and BEST battery solutions, Thomson power transfer switches, diesel powered generators and fuel supply reservoir for extended continuous run-time operations

  • Redundant HVAC systems and environmental monitoring to ensure facilities operate between 68-72 degrees Fahrenheit and 45-55 percent relative humidity. Air filtration levels maintained at 90-95%

INDEPENDENTLY CERTIFIED INFORMATION SECURITY

The Aplicor multiple-layer information security infrastructure, includes, but is not limited to the following:

  • 24 by 7 trained and expert staff managing data center operations

  • Comprehensive, living and audited InfoSec (Information Security) Plan with dedicated management team

  • Enterprise level Incident Response System (IRS)

  • Enterprise-wide security and operational Early Warning System

  • Independently tested and verified Business Continuity and Disaster Recovery Plan (DRP)

  • Redundant hot sites for complete transfer of processing from one data center to an alternate site upon demand

  • A complete Best Practices and Operational Polices library

  • Automated and verified data backups performed on non-degradable physical media and transported to secure, fireproof, offsite locations

  • Complete operational and security reporting system with online report library, dashboard, alert notifications, Integrated Lights-Out (ILO) and trend analysis

  • Periodic and random vulnerability audits and assessments

  • Expert and certified staffing whom complete background investigations, thorough training and periodic performance reviews
The Aplicor Data Centers are hardened against service interruptions from either natural or man-made disasters. Aplicor facilities leverage n+2 redundancy, meaning that the data center is equipped with two or more fault tolerant backups in order to ensure power, communications, and environmental operation.

ATLANTIC GLOBAL DATA CENTER & SECURITY OVERVIEW:

Atlantic Global On-Demand is delivered through a secure, robust, scalable and high availability infrastructure. Atlantic Global understands that security is one of our customers’ most - if not the most - important concerns when it comes to subscribing to applications over the Web.

Atlantic Global On-Demand is delivered through an infrastructure designed and managed to provide a comprehensive, multi-layered approach that ensures no detail is overlooked when it comes to the security of your data.

Atlantic Global On-Demand is provided by security specialists trained and certified on the latest technologies and responsible for staying abreast of security trends. Combining knowledge with state-of-the-art technology and stringent processes and procedures to safeguard your data 24x7x365.

  • 24x7 Security Operations and IDS monitoring

  • DDoS Protection

  • Network Behaviour Analysis

  • Host-Based IDS

  • Strong Application Inspection Firewalls

  • Operating System Hardening

  • Managed Anti-Virus

  • Centralized Logging

  • Biometric scanning for data centre access

  • Unmarked data centre facilities

  • Security camera monitoring with archival system

Atlantic Global On-Demand security starts at the data centre. Atlantic Global On-Demand is hosted in a Tier III facility that offers the highest standards of security. All areas of the data centre are monitored and recorded using CCTV, and all access points are controlled. The facility is staffed around the clock by security officers. Visitors are screened upon entry and escorted to their locations.

Atlantic Global employs industry-leading firewalls and intrusion detection and prevention systems are employed to ensure the security of your data. These systems are monitored and managed on a 24x7x365 basis.

An essential component of security, firewalls permit or restrict network traffic and safeguard systems and data from unauthorized access. Atlantic Global On-Demand employs a fully managed, robust firewall solution to ensure that the application infrastructure and your data is always protected. On an ongoing basis, regular analysis of firewall logs is performed to keep abreast of traffic patterns and identify any unusual activity.

The Intrusion Detection System (IDS) provides in-depth defense by analyzing network traffic and either blocking, replacing, or alerting when suspicious activity is detected. The system utilizes a rules-based language, which combines the benefits of signature, protocol, and anomaly-based inspection methods. Rules are used to examine packets at both the IP protocol level and at the application level and can be set to look for specific occurrences of attacks against a protocol or set to look for the conditions of an attack.

SAS 70 Type I and Type II: SAS 70 is an auditing standard developed by the American Institute of Certified Public Accountants (AICPA) to evaluate the internal controls of a service provider.

The Type I audit evaluates the service provider’s documented internal procedures and processes to ensure that they are sufficient to achieve the service provider’s control objectives.

The Type II audit conducts a series of tests to ensure that the service provider is actually following those documented procedures and processes.

Atlantic Global On-Demand is hosted from a facility which has both SAS 70 Type I and Type II certification in conjunction with the auditor SAS 70 Solutions. These SAS 70 audits assure Atlantic Global On-Demand customers that it is living up to the commitments it made.

Documented controls covering the entire operational spectrum are in place:

  • Data Centre security procedures, processes and systems

  • Data Centre environmental (HVAC, power, etc.) procedures, processes and systems

  • Information and data security procedures, processes, and systems, including the network, firewalls, servers, and applications

  • System backup procedures, processes and systems

  • Customer care, monitoring, and troubleshooting procedures, processes and systems
Schedule a demo

PRODUCT CERTIFICATIONS

PARTNER ALLIANCE