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CRM FUNCTIONALITY MATRIX - COMPARE APLICOR TO THE COMPETITION

Comparison topics and evaluation criteria provide the basis for a meaningful and objective CRM software comparison. The comparison factors are organized by CRM components (Sales Force Automation, Marketing and Customer Support) and include functionality requirements, technology utilization, user support, price and value criteria and may be used to illustrate Aplicor's fit to your requirements, or tailored to accommodate just those measures that are important to your organization.

COMPARE SALES FORCE AUTOMATION

	Aplicor	NetSuite	SFDC
Average Customer Size	> 160	< 10	< 20
Enterprise-wide Business Systems
Front Office
Sales Force Automation (SFA)
Marketing Automation
Customer Support
Competitive Intelligence database		........
Best Practices Content		........
Best Practices Content		........
Mobile Device Support
Back Office
General Ledger			3rd Party
Accounts Payable			3rd Party
Accounts Receivable			3rd Party
Purchase Order			3rd Party
Sales Order Entry			3rd Party
Inventory Management			3rd Party
Bank Reconciliation			3rd Party
Multi-Currency Management			3rd Party
Job Costs			3rd Party
Fixed Assets			3rd Party
Consolidation Processing			3rd Party
Business Intelligence Suite
Data Warehousing and OLAP/div>			3rd Party
Dashboards
Pro Forma Business Reporting
Customization Capabilities
Graphical Toolkit with Drag and Drop
Customization Automatically Updates Related Functions
Syntax or Scripting Required
Architecture and Technology
Development Environment	MS.NET	Mixed	Mixed
Hosting Architecture	Isoloated	Multi	Multi
Private Assembly Model
Hosted and On-Premise Delivery
Customer Support Included as Standard
24 by 7 Live Technical Support
Dedicated Account Support Manager
Unconditional 90 Day Temination Option
System Uptime
100% Hosting Uptime For the Last Four (4) Years
SLA With Penalties Guranteed
Does Vendor Exclude Maintenance in SLA?
Does Vendor Have Hot- SIte Redundancy?		........	........
Professional Services
Tenured Consultants with > 10 Years Average Experience
Fixed Fee Consulting Engagements
Certifications
Certification Types	ISO, FIPS, NIST, C & A, CNMI, 508	SAS70, CISP / PCI